Lorn CreditvaleWe're here whenever you need us.
Got a question about Lorn Creditvale or your account? Our support team is ready to help — reach out and we'll get back to you promptly, no matter how new you are to investing.
What to expect when you reach out
Choosing the right channel
Email works best for anything with a document attached — identity checks, a withdrawal query, a statement question. The callback form suits everything else, since most account questions get answered faster in a short call than in several messages back and forth.
Outside working hours
Messages sent in the evening or on weekends are queued and answered first thing the next business day, in the order received.
What to include
Your registered email and roughly when the issue happened is usually enough for us to locate your account. Never send a password, full card number or one-time code — nobody from our team will ever ask for these.
If something feels off
Report it the same day. Anything involving a payment you don't recognise is treated urgently, ahead of the normal queue.
Before you write in
Many questions are already answered on this site, and checking first is usually quicker than waiting for a reply.
- Frequently asked questions. — costs, withdrawals, verification and minimum amounts.
- So simple, anyone can start today. — what happens step by step after you sign up.
- Pricing — what's free and where a cost might show up.
How to reach us
| Channel | Best for | Response |
|---|---|---|
| Email support — [email protected] | Account questions, verification, withdrawals | We usually reply within one business day. |
| Callback request | Anything easier explained over a call | Support hours: Mon–Fri, 9:00–18:00 |
| Abuse report — /report-abuse | Impersonation, brand misuse, suspicious messages | Reviewed on receipt |